Refund Policy

Introduction

This Refund Policy outlines the terms and conditions for refunds and returns on Pristify. We strive to ensure customer satisfaction with all purchases made through our platform.

Digital Products and Services

Eligibility for Refunds

• Refund requests must be made within 14 days of purchase
• Digital products must not have been downloaded or accessed
• Services must not have been utilized or started

Refund Process

1. Submit a refund request through your account dashboard
2. Provide a reason for the refund request
3. Wait for our review (typically 2-3 business days)
4. Receive notification of approval or denial
5. If approved, refund will be processed within 5-7 business days

Physical Products

Return Conditions

• Items must be in original condition
• Original packaging must be intact
• All accessories and documentation must be included
• Return shipping label must be used (if provided)

Return Process

1. Initiate return through your account dashboard
2. Print return shipping label (if applicable)
3. Package item securely
4. Ship within 14 days of return approval
5. Wait for processing (typically 5-7 business days after receipt)

Refund Methods

Refunds will be issued through the original payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 1-3 business days
• Bank Transfer: 7-10 business days

Exceptions

The following items are not eligible for refunds:

• Custom or personalized products
• Digital products that have been downloaded
• Services that have been completed
• Items marked as "Final Sale"

Partial Refunds

Partial refunds may be issued in cases of:

• Partial service completion
• Damaged items
• Missing components
• Price adjustments

Cancellation Policy

Service Cancellations

• Cancellations must be made 24 hours before service start
• No refund for cancellations within 24 hours
• Pro-rated refunds for ongoing services

Subscription Cancellations

• Cancellations take effect at the end of the billing period
• No refunds for partial subscription periods
• Pro-rated refunds for annual plans

Disputes and Appeals

If you disagree with a refund decision:

1. Contact our support team
2. Provide additional documentation if needed
3. Allow 5-7 business days for review
4. Final decision will be communicated via email

Contact Information

For refund-related questions or assistance:

• Email: [email protected]
• Support Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
• Response Time: Within 24-48 business hours

Policy Updates

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. Continued use of our services after such changes constitutes acceptance of the new policy.

Last Updated

05/15/2025